Enrolled user exists not compliant ) This method increases the device enrollment limit for all users, not just the affected user. #!/bin/bash # Define Variables They are not updating to Windows 10 Teams 2020. com find submissions from "example. This is causing an issue with utilizing the Compliance settings to mark all devices with no policies applied as not compliant. Some devices were failing the Intune “Default Device Compliance Policy”. ALl of them could give you issues But then they are enrolled in our name. So please make sure that when you have conditional access configured Now, even so, it is still okay to have the system and user account both showing up, it is just that with Compliance policies I have found this to be more impactful to users when it can’t decide whether a device is compliant or not. Therefore, if you are using conditional access rules based on device compliance, then you must have at least one device compliance policy in place for the devices to be assessed against. Using device groups in this scenario helps with compliance reporting. Any behavior that appears to violate End user license Under Intune portal, the Primary user is none and enrolled by is empty for this device, Here is the result in my lab. In Compliance: Your device is allowed to access work or school resources. RequireUserExistence If enrolled user is initially registered against device then it's compliance is determined by if that user exists in active directory or not. I am having trouble with some really weird device compliance behavior. Currently, there is no method to make this device compliant. The device has been up for 110 days Some devices were failing the Intune “Default Device Compliance Policy”. If you use Conditional Access, your Conditional Access policies can use your device compliance results to block access to resources from noncompliant devices. So far, everything works exactly as we'd like. 30ish of our total 200ish devices managed by Intune are being marked as non-compliant. This script must be When I look at the endpoint it shows that it is not compliant ( Built-in Device Compliance Policy / Has a compliance policy assigned = false ) but there is another Built-in Compliance (with my UPN) that is successful 2. The policy was failing with “Enrolled user exists” The non complaint policy showed a logged in user as an account that was disabled. We currently have a Windows 10 Desktop Device Enrolled in Intune that was enrolled by a user that is not exists anymore. You need to change this setting from the default setting, Compliant to Not Compliant, to make sure that all of your devices need to have a compliance policy assigned. The used pc was enrolled by a user who was disabled several months ago. How does everyone handle this? 1. We have not changed anything and I doubt that the users deleted their old account and signed in with a new one overnight. When creating additional compliance Problem Statement We have been using Intune from last month and now within Intune portal, there are some connected devices. This in turn was preventing access to 365 resources due to a Conditional Access policy requiring a compliant device. Come Monday morning a week later we had two devices go I have a device with two different user: Primary user is : X Enrolled by: Y (the user is deleted) I want to change the enrolled by user to x user in microsoft endpoint manager. Add the new user group in the new compliance policy's assignments. Don't call it InTune. Add your thoughts and get the conversation going. If we were to leave, our user would be unlicensed and the laptop would then eventually be non-compliant due to "enrolled user exsists" would be false. In your scenario what happens if you have 2 compliances: 1 for device (to have pre-provision as compliant) and 1 for user and device’s one passes but user’s one fails? Note the number of devices the user has enrolled. Now i have dozens of devices losing their mind as I am unable to edit the default device compliance policy, just turning it off, which itself is against Microsoft's So if I look at a device's "Device compliance", then click into the DDCP, I see this: Has a compliance policy assigned; Has a compliance policy assigned; Is active; Is active; Enrolled user exists; Enrolled user exists; I never worried about it until I found this device that's non-compliant for ONE of the "Is active" settings. Do I'm trying to enroll a device in intune using a gpo. Device stays in intune but if you are requiring compliant devices to access your office 365 data with conditional access you are in for a treat as "enrolled users exists" is one of the three build in compliance rules so if the enrolled user no longer exists the device will become non compliant and you will need to change the primary user The primary user was then swapped to the intended user and handed over. Typing from mobile but it seems that alice is the primary user of the device and actually enrolled to the device so everything is set up correctly I've manually checked and the compliance status for her user context reports "OK". Specifically, the “Mark non-compliant devices as”. The Primary user needs to exist in Azure AD, otherwise the device will become Non-Compliant, for example, an "old" enrolled device from a user who's deleted from Azure AD I have a Win10 device enrolled in Intune via GPO. I'm looking for a way to remove the user from the device without having to enrol the device again. If a user enrolls a device into MDM, they become the "Primary user" and the "Enrolled BY' user. " How is this solved for Surface Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. Which user has left the organization. At the time of this writing we are on Jamf Pro Cloud 10. Does somebody have the same issues? I think it is not related to AzureAD because Jamf checks the compliance criteria by itself and send it to AAD. In the "Device Compliance Policy", I see that Bitlocker is required. This is by design. Go to Devices > Enrollment restrictions > Default (under Device limit restrictions) I deleted the "Default Compliance Policy" after I created a number of other policies that meet our organization standards. Devices with this status are noncompliant, but in the grace period defined by the admin. Hi All and We have a similar problem. If non-compliant is selected, then it looks at the number of days for grace period which default is 30 days. It leads "enrolled user exists" not compliant. It is marked as Not compliant due to "Default Device Compliance Policy. Now most of them are throwing compliance issues for "Enrolled user exists". Now I'm trying to The user has already enrolled the maximum number of devices allowed in Intune. The only issue here is, forcing I am just not sure how to trigger it to check for the user being compliant. For example, we can use "profileType" to exclude the shared devices. Enrolled user has left the company. That being said, the policy still shows up as being applied to all devices 7 days later. If that user ever leaves, we can change the "primary user" to the next user, but would it create issues if we leave the "Enrolled by" user with the deleted user that has left the company? User Enrolled devices into Intune between September 16, 2021, (Intune’s 2109 service release) and the August (2208) Intune releases. 0x8024D015, 0x00240005, 0x80070BC2, 0x80070BC9 Default Compliant Policy: Enrolled User Exists -> Not Compliant . If new devices do not comply to the policy, they will change to Non-compliant after 7 days and also receive an email message based on a template. " I cannot find that policy anywhere. I’m seeing on devices that there can be multiple profiles that exist from: System Users Previous Users of the device IT having logged in at some time to troubleshoot Current user Some but not all of the profiles become compliant so the device sits The report displays a list of compliance policies with a count of devices that are compliant or not compliant to each policy, you will find the following information that can be used to sort the results. Several windows 10 machines were not enrolled by the user himself but by an IT colleague who then set the user as #Intune #IntuneMDM #MDM #MobileDeviceManagementWindows Device Compliance PolicyHow it works?What will be the benefits of using this feature?Microsoft Article I have Windows devices that are enrolled in Intune. Third issue: We are considering just doing a factory reset of all the systems and starting over reconfiguring all Surface Hubs. The information I have found online talks about 3 checks:- a. On this particular device, all device configuration profiles are marked as 'Succeeded' or 'Not Applicable'. A solution would be to change the built-in compliance policy to "primary user exists" but i have not found a way to do that. Verify that the compliance settings for Intune are aligned with the user and device type. com" The other two settings are "Has a compliance policy assigned" and "Enrolled user exists" are both showing Compliant. It is due to the device enrolled by users has left the organization and user account is blocked. The same effect is not a concern with baselines (which However, when a user leaves the company, the user object is moved in on premise AD to an OU that is not synchronised by AD connect. For this enrollment method, this is mainly for non user-affinity scenario. Create a compliance policy in Microsoft Intune I’m trying to figure out what the most efficient way to clean up compliance errors on our devices within the organization is. What sort of things would cause that to be flagged? Based as I know, for shared device, the enrolled user is empty. On the Compliance settings page, expand Custom Compliance and set Custom compliance to Require. After the gpo applied, the device is still not enrolled in Microsoft Intune. That IT person has in the last couple weeks left the business and their account deleted about a week ago. How do we fix this without resetting the computer? Locked post. Check if the device's compliance status is changed. The main issue I find with this is that when a user leaves the company, I delete them from the tenant immediately, but then the only option I have found to get the device compliant The built-in device compliance policy evaluates three things - whether the enrolled user exists, whether the device has a compliance policy assigned, and whether the device is active. As checked. The compliance policy and the build-in device compliance. As long as the status isn't marked as compliant the user can't access apps which are restricted to company devices that must be compliant. Share Add a Comment. The enrolled user exists: The user that is actively using the device exists and has a valid Intune license. For Windows:. Available actions for noncompliance. Be the first to comment Nobody's responded to this post yet. The device settings status in Company Portal tells you the following information about your enrolled device: Confirming devices settings: Company Portal is currently checking your device settings. As such, by design, use the following search parameters to narrow your results: subreddit:subreddit find submissions in "subreddit" author:username find submissions by "username" site:example. Create a new group and add just a user in the group. Following are the available actions for noncompliance: Mark device non-compliant: By default, this action is set for each compliance policy and has a schedule of zero (0) days, marking devices as noncompliant immediately. com" Also, check the global compliance settings. Searching online and even looking at some videos is not helping as clearly Microsoft have moved it at some point. This isn't really a question that's specific to Bitlocker We would like to show you a description here but the site won’t allow us. Built-in device compliance policy is not triggered if no user is specified. Let's assume we do (assuming you have created them :P) Because the device could fail on the"build-in" ones . Next steps. The devices need to regularly check in otherwise they are not compliant. ; For Select your discovery script, select Click to select, and then enter the name of a script that you previously added to the Microsoft Intune admin center. Therefore the device is now marked as non A user asks for help with a device compliance issue in Intune, where the device is marked as noncompliant for having an enrolled user. Antivirus: Require any Antivirus solution registered with Windows Security Center to be on and monitoring (e. The users that do not exist are not primary users but sometimes show as the user the device was enrolled by. It is deleted after a period of time. The user must exist and have a valid Intune license. When you change the default schedule, you provide a grace period in which a user can remediate The primary user needs to be Active within 30 days, after 30 days the device will become Non-Compliant => DefaultDeviceCompliancePolicy. Since recently it’s possible to configure actions for non-compliance. They were fine for about a month. Please use the user to login in the device which shows "Not compliant". The primary user and the enrolled user matches. Enrolled about 20 devices. The end result to these changes is that end users of bulk-enrolled devices will be able to use the Company Portal to acquire available apps. A non-compliant device might fail to show up in the user’s profile. As, it is still showing enrolled state for the non compliance by XYZ user name. 2. Other users reply with possible causes and It means that this enrollment method doesn't have an enrolled user. g DigiCert, Microsoft Defender) Microsoft Defender Antimalware Hello guys, lately I've noticed some devices failing compliance on the "enrolled user exists" criteria. For one of the devices I am looking at the last sync failed at 1PM EST but worked this morning at 9AM EST. Device must regularly contact Intune to be considered compliant. On the Compliance settings page, expand the Custom Compliance category:. Visiting the management portal in deadlycfx's post and clicking the link for each user resolved the issue. The default device compliance policy > Enrolled user exists > shows a random user (bunch of numbers). It is not in device compliance policies, it is not in conditional access, it is not in firewall policies. Therefore I always have to target users for compliance. Well, actually it’s all about what actions can be triggered for non-compliant devices. RequireRemainContact > the devices need to regularly check in otherwise they are not compliant. Previously the We are trying to define this. When this happens, the object no longer exists in AAD, and so the compliance check for that user can no longer locate that user, displaying it as a 'None' entry where the When a compliance policy is deployed to a user, all the user's devices are checked for compliance. . Configure compliance policies with actions for noncompliance in - Enrolled user exists - Has a compliance policy assigned - Is active The first 2 are compliant but the "Is active" is not compliant. The devices have received a Compliance policy and all devices are showing up as Compliant. If you click into the none compliant policy on that device, it just shows: Enrolled user exists - compliant. has compliance policy assigned 3. So the "Enrolled user exists" will show not compliant. Enrolled user exists b. Is Active, Has A compliance policy assigned and enrolled user exists. Like Autopilot, Automatic enrollment via MDM Here is the link for Often this is due to users not applying compliant configurations, like meeting password complexity requirements. I was going to convert them from WSUS to Windows Update for Business, but Intune has to work properly before that can happen. Best Regards, Ali Koc The devices are making regular check-ins to intune, and some of the computers were enrolled OOBE while others were enrolled through the company portal. RequireRemainContact 3. Under Compliance policy settings, you have the option to mark a device with no compliance policy assigned as "Compliant. (Read Solution 1 and Solution 2. 46. New comments cannot be posted. I guess if you don’t assign a user to the hash, devices can stay as not evaluated. The devices are listed in the Smart Group with the Depends on which compliance policy it is failing and if we are talking about windows devices. 1 and did not have to run a sudo jamf manage prior to enrolling. I'm seeing an issue where most Windows devices are showing as non-compliant in the Intune - All devices page: Not Compliant. We're just setting Intune up here. For your situation, I think we can configure conditional access policy to filter the shared device to bypass. These are Windows devices. The only policy I have set for Windows devices right now is for minimum OS version. If this is not you want, you can consider other enrollment method. Default policy. enrolled user exist. Our first test user has enrolled the phone successfully to Intune, but when they login to company portal, the device does not register to their Entra account. In addition to the above comments, be aware that the Enrolled By user will never change until a computer is re-enrolled (likely when prepping for a new user). When management Enrolled user exists; Has a compliance policy assigned; Is active; Since provisioning a user-less device does not involve a real user account, you can understand that such a device will never satisfy the above and will always turn up as Non-compliant. In fact, you will need to have one device per platform that your users are enrolling from, because device compliance policies are platform-specific. If it is set to a low number and your device has not checked in with Intune in that timeframe it will mark the “is active” a non I have an enrolled windows device (we are using Azure AD, no hybrid), where I changed the primary user. View enrollment reports - Microsoft Intune | Microsoft Learn Hi all, Recently we had around 10 devices or so that suddenly became non compliant after password change. (even while it looks like the intune reporting could tells you otherwise) What happens when changing the primary user to the one who is working on it now and perform a sync from the intune portal or the device itself The windows 10 devices do not have a compliance policy set. If the user's number of enrolled devices already equals their device limit restriction, they can't enroll anymore until: Do not rename or move any of the extracted files: all files must exist in the same folder or the installation will fail. But when I drill down into the device, the device compliance policies are showing as compliant: Compliant. In the default device compliant policy you have the checking for Enrolled user exists, and it is still compliant there. #!/bin/bash # Define Variables Now that it is set to 120 days, I believe the 'Is Active' should now show as not compliant if the date is older than July 25, 2023, however we have 40+ devices (Windows, iOS, Android) that still show as non-compliant, even though the last check-in time is within 120 days: Enrolled User Exists use the following search parameters to narrow your results: subreddit:subreddit find submissions in "subreddit" author:username find submissions by "username" site:example. But as you can see in the given screenshot that some of the devices are If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft A different user has already enrolled the device in Intune or joined the device to Microsoft Entra ID. I checked details and the built-in compliancy policy says they are not compliant because of the "Enrolled user exists. 1: Open the Azure portal and navigate to Intune > Device compliance to open the Device compliance blade;: 2: On the Device compliance blade, click Compliance policy settings to open the Device compliance – This week is all about device compliance policies. After the report has been generated, The top-level details you’ll see include: Enrolled user exists: 100: All: 11: 1: 0: 0: 0: 6daebdcd I guess the: enrolled user exists is making your device not compliant. This in turn was preventing access to 365 resources due to a Conditional Access policy requiring a You need to change this setting from the default setting, Compliant, to Not Compliant to ensure that all of your devices have a compliance policy assigned. Has a compliance policy assigned c. You can see the device enrollment date within the Microsoft Endpoint Manager admin center reporting by going Devices > iOS/iPadOS, on the overview page see the Enrollment date column. What we have found will resolve this is pressing the 'Check access' button within the Company Portal / Devices page. The main issue I find with this is that when a user leaves the company, I delete them from the tenant immediately, but then the only option I have found to get the device compliant I'm trying to find a way to either modify or eliminate the built-in device compliance policy for Win10 devices, more specifically the Enrolled User Exists policy. Otherwise, you could end up with a device that does not meet your Managed to find a fix but it's not at all ideal, if the user goes to company portal website (forgot the name) and forces the sync, it gets compliant. Also devices that get enrolled show up in Azure AD devices and show compliant or not compliant. About a third of the users intune devices became marked non-compliant with the "Enrolled user exists" being the non-compliant check. This means we are failing the "Default" compliance policy which means that the computer account is not synced to AAD from AD as it fails the "Is Active" and "Enrolled user exists" This in turn will probably cause a conditional access policy to fail if its set like this: Since these devices are used by multiple Windows Users and not a Primary User, we’ve made a few changes to the way the Company Portal detects the enrollment state. This is affecting around 35 or so users. " Device shows as not compliant, but compliance policies are showing as Compliant (green tick) Devices show as not compliant, and the compliancy policy shows as not compliant, but for the item in particular that isn't compliant (i've got some with realtime detection not enabled, firewall not enabled, require bitlocker) the setting on the machine We have some non compliance devices under "Has Compliance Policy Assigned Issue" compliance built in policy. Make sure that compliance can be determined before the user logs on. Solution: Try one of the following methods: Target your Intune compliance policies to devices. I am a field tech, so I don't have a lot of access to backend stuff but is there a way to force a sync for a machine? I've tried the Sync button and tried to collect diagnostics on June 21st and it's still showing as pending. RequireUserExistence > if enrolled user is initially registered against device then it's compliance is determined by if that user exists in active directory or not. The policy applies to All Cloud apps and Windows. yet however I am seeing a mixture of machines where it reports its compliance as success however when I dig into the policy settings I am seeing: Please create a new compliance policy and the settings in the policy are same as the old one. Usually this would not matter, but we found some app assignments took the Enrolled By user into account and would block app pushes if that Enrolled By user was within Excluded in app DefaultDeviceCompliancePolicy. You have a Microsoft Entra Conditional Access policy that uses the Require device to be marked as compliant control. Enrolled user exists: Default policy. Return to Device Settings Status in a few minutes for an updated status. DefaultDeviceCompliancePolicy. Compliance policies Built-in Device Compliance Policy - UPN (System account) X Not Compliant Enrolled user exists | Compliant Has a compliance policy assigned | X Not Compliant Is active | Compliant . Sign in to the Microsoft Intune admin center. Does this one refer to the the enrolled user? Because the user is active and online. The policy applies to All Cloud Enrolled user exists | Compliant Has a compliance policy assigned | X Not Compliant Is active | Compliant This is really baffling to me; if the user account is showing as compliant with the built-in device compliance policy would also be compliant? I have verified with admins that for device compliance, we are applying the other device As per the thread title, I am struggling to find the Default policy thats being checked for my Windows devices. Reason is the built-in device compliance which fails at the "Enrolled user exists" criteria. From Step 8 -Script to auto run self service policy, change policy ID and text to your needs. It looks like that computer is used by a different user (not the one that enrolled it). myxk hubpaf xmho oujf uaixiet mfss miz gzscqf zzm uvjoqt mxauas njokzgy ltppvg kpy mjgjphvj